Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Europe & USA by FEDEX, USPS, DHL, DPD.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

VivaFem are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Max delivery time – 20 business days.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Our Story

VivaFem.store is one of the world's leading online fashion brands that specialise in gifts. We are a fast growing fashion company because we always put the customer first. A customer centered shopping experience has always been our main goal, and we pride ourselves in our comprehensive policies that have put us in a realm above and beyond in the industry of fashion. Here at vivafem.store we believe in passing along deeply thoughtful fashion designs to our customers so they can make a bold fashion statement 

Our company is built on three core principles:

1. Excellent designs 

2. Unique 1 off designs 

3. Excellent customer service

We believe that serving our customers upholds a responsibility to ensure that they are satisfied with their purchases. We will do our best to make sure that our customers are happy. We believe we can create a good impact in the fashion industry forever by focusing on our customers' thoughts.

We're glad you've found your way to our online fashion store We hope you'll be back often and spread the word to all your friends! Shop with us today and see the vivafem.store difference.